Kayloma Candles Customer Service

Delivery within the Contiguous United States
We ship most in-stock items within 4-5 business days, if that day falls on Friday, Saturday or Sunday your items will ship Wednesday depending on orders in front of your order. If you are ordering candles, all candle orders are hand-poured when we receive your order. You should receive your order 5 to 6 business days from shipment date. Depending where your are located and how many orders are in front of you.

US territories are shipped via Priorty Mail-USPS, and via UPS (United Parcel Service).

What is your Return Policy & Refunds on Wax Products?
We offer no refunds on wax products, oils, and sale items. If you are not satisfied with your item or items (other than wax products or oils), please return in original box with all of its contents along with any free gifts. Shipping will not be refunded. Customer will pay for the shipping on all returns. Please make sure when you return an item that you pack it securely or a refund/exchange may not be issued. If any candle is defective in any way Kayloma will gladly exchange it for the exact same product. No changes/substitutions permitted. Defective doesn't mean you do not like the fragrance that you choose. Some of our fragrances are light. You, as the customer, are responsible for the cost of returning products as well as packaging it safely & securely for the trip back to us. You will be refunded when our package returns. Please make sure it is in the original packaging that you received from us. It is important that the package is in the orginal box. I would suggest insuring your return to Kayloma Candles. Kayloma is not responsible for lost or misdirected returns.

Kayloma is currently processing orders in 4-5 business days if it is a small order.

Shipping Charges
We have a flat rate shipping of $12.95.

A 20% restocking fee will apply for all orders being returned to Kayloma Candles.

Do you ship internationally
We ship to the United States

Thank You for Shopping Kayloma Candles N Gifts
Shipping charges and terms are subject to change without notice. Please make sure you always refresh your browser to receive updated information. Do you ship internationally? We ship to the United States. If you are out of our surrounding area, St Albans, Charleston, WV. and if you don't click the Flat Rate Shipping, your order will be refunded. If you have questions about the shipping please email. You may go to our contact page and send email to us.

Go Green Environmentally Friendly - All Natural Scented Candles
Palm Waxes are made from a 100% Natural Palm Oil Based raw materials. The various blends of PALM WAXES are naturally made/formulated from the many fractions of palm oil and the many fractions of the palm oil. Some fractions are soft and some are hardened. The selections of the various fractions of palm oil are made basing on the many requirements of making NATURAL CANDLES. Natural Candles are the first choices for a number of reasons. The number one reason is that The Palm Waxes / Palm Wax Candles are ENVIRONMENTALLY FRIENDLY. That is a big reason to burn them.