Shipping Information & Privacy Policy
Delivery within the Contiguous United States
We ship most in-stock items within 3- 4 business days, if that day falls onFriday, Saturday or Sunday your items will ship Tuesday.
If you are ordering candles, all candle orders are hand-poured when we receive
your order. You should receive your order 5 to 6 business days from shipment date. Depending where your are located
and how many orders are in front of you.
US territories are shipped via Parcel Post, and via UPS (United Parcel Service).
Canada
We now ship to Canada via USPS. If your shipping does not show up in the cart that does not mean you are not paying shipping. We make adjustments to all shipping.
If you have questions about the shipping if it does not show up in your cart please email us. If we do not hear from you your account will be charged the shipping that is due.
What is your Return Policy?
We offer a full guarantee on most of our products. If you are not satisfied with your items, please return in original box that your package came in.
Shipping will not be refunded. Customer will pay for the shipping on all returns. Please make sure when you return an item that you pack it securely or a refund/exchange will not be issued.
I would suggest insuring your return to Kayloma. Kayloma is not responsible for lost or misdirected returns.
Shipments
Please remember all sales over $25 are final/no refunds. If any candle is defective in any way Kayloma will gladly exchange it for the exact same product. No changes/substitutions permitted.
(Defective doesn't mean you don't like the fragrance that you choose. Shipping will not be refunded. You, as the customer, are responsible for the cost of returning any products as
well as packaging it safely & securely for the trip back to us. Only candles that have not been lit will be accepted for return.
You will be refunded when our package returns back to us, so please make sure it is in the original packaging that you received from us.
Kayloma is currently processing orders in 3 business days if it is a small order; 12-15 days if it is a large order.
Shipping Charges
You have several shipping options. When you have finished shopping, your cart will give you the option to use UPS or USPS. This will be up to you. We charge only what UPS and USPS charges.
Shipping cost will depend on where you live. If additional shipping charges applied we will notify you prior to shipping the package. A 20% restocking fee will apply for all orders
that are not shipped after notification of additional shipping charges.
Do you ship internationally
We ship to the United States and Canada.
Thank You for Shopping Kayloma
We ship UPS and USPS
We ship UPS ground for most orders. UPS Orders are shipped Tuesday-Thursday,
orders received on Thursday will not go out on Friday.
Shipping charges and terms are subject to change without notice. Please make sure you always refresh your browser to
receive updated information.
Do you ship internationally?
We ship to the United States and Canada. If your shipping does not show up in the cart that does not mean you are not paying shipping. We make adjustments to all shipping.
If you have questions about the shipping if it does not show up in your cart please email us. If we do not hear from you your account will be charged the shipping that is due. | 
