Kayloma Candle Shipping & Policies
All of our candles, tarts, melts are made when you place the order.
No refunds on oils or wax products because you do not like the scent.
All sales are final. Fragrance oils & wax
products, melts, heart melts, candles, will not
be refunded or exchanged in any circumstances.
If glass items are damaged during transit we do
not replace or refund unless you have extra
postal insurance coverage. You have to contact
before any product can be refunded. When you
check out you have to check a box that you agree
to Kayloma Candles & Gifts terms. Please read
those terms.
DO NOT SEND BACK OILS OR MELTS, CANDLES, WAX
PRODUCTS, WE WILL NOT CREDIT YOUR ACCOUNT.
Read our review on Candlefind!
Go Green Environmentally Friendly
- All Natural Scented Candles
The palm produces fruits in bunches which are harvested and sent to palm oil mills to undergo sterilization, bunch stripping, oil extraction, oil clarification and purification. Palm Waxes are made from a 100% Natural Palm Oil Based raw materials. The various blends of PALM WAXES are naturally made/formulated from the many fractions of palm oil and the many fractions of the palm oil. Some fractions are soft and some are hardened. The selections of the various fractions of palm oil are made basing on the many requirements of making NATURAL CANDLES. Natural Candles are the first choices for a number of reasons. The number one reason is that The Palm Waxes / Palm Wax Candles are ENVIRONMENTALLY FRIENDLY. That is a big reason to burn them. A little about how we got started making our own candles. My husband and myself moved on 60 acres so I needed a hobby. I checked into making candles, tested candle waxes, paraffin wax, soy wax, soy and paraffin wax, enchanted candle wax, just about all the candle waxes on the market. Boy what a mess that was, and the fragrance oil and jar candles that went into the trash, I could just see money going into the trash can. And to be honest my very first candle I made was with palm wax. But there was a big draw back to using palm wax. It is absolutely beautiful when you are finished with your product. It is a hard wax, which I prefer then and now. So it can take 3 ounces of oil per pound. I made my first palm wax candle in a jar. My friends, family, and colleagues went crazy over the scent fragrance throw and the unique, very elegant design of the candles. The company I bought my wax from wanted to know how I got the wax to do well in a jar, they tried and there candles did not look like ours. Plus they didn't continue to make the palm wax in a jar because it was to expensive to make..Three ounces of oil is a lot of oil considering that paraffin wax, soy wax can not take very much oil. Most of the candles today that are bought from high dollar stores and online stores use only 1/2 to and ounce of fragrance oil. We tried all soy candles, but actually I can't stand the smell of soy wax, the wax has an odor.
A company that manufacturers candles can use soy wax and say that it is environmentally friendly and does not cause reactions in people with asthma or other respiratory and allergy related conditions is not always true. A candle only needs to be 25% soy wax to be considered a soy wax candle. Most companies use paraffin and soy together to cut their cost in making the candles. You have to use additives to your product if you make candles with all soy candles, which we can't add any additives to our wax due to the fact that it will change the unique design in our product. Which that is one of the reasons that our customers love our candles, plus the big factor is that they are clean burning, no soot (if you burn your candle correctly) all natural, no additives, and environmentally friendly and on top of that they are triple scented.So you get a beautiful candle product, and with a fantastic scent throw.
So I tried many waxes, tried to sell in our store, but they wanted the Palm Wax. Clean, environmentally friendly, plus a beautiful product.
PLEASE REFRESH YOUR WEB PAGE WHEN ORDERING
AS WE MAKE CHANGES ON OUR SITE DALILY.
PRICES MAY CHANGE WITHOUT NOTICE.
WE ARE NOT RESPONSIBLE FOR TYPING ERRORS.
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Shipping Information, Shipping Policy & Refunds
Delivery within the Contiguous United States
We ship most in-stock items within 4-5 business days, if that day falls on Friday, Saturday or Sunday your items will ship Wednesday depending on orders in front of your order.
If you are ordering candles, all candle orders are hand-poured when we receive
your order. You should receive your order 5 to 6 business days from shipment date. Depending where your are located and how many orders are in front of you.
US territories are shipped via Parcel Post, and via UPS (United Parcel Service).
Canada
We now ship to Canada via USPS. If your shipping does not show up in the cart that does not mean you are not paying shipping. We make adjustments to all shipping.
If you have questions about the shipping if it does not show up in your cart please email us. If we do not hear from you your account will be charged the shipping that is due.
What is your Return Policy & Refunds on Wax Products?
We offer a full guarantee on most of our products except candles, tarts, melts, etc. Each order that is placed is hand-poured, so we have time, expenses that is our cost. If you are not satisfied with your items (other than wax products), please return in original box that your package came in.Not the package you choose.
Shipping will not be refunded. Customer will pay for the shipping on all returns. Please make sure when you return an item that you pack it securely or a refund/exchange will not be issued.
Candle Returns, Please remember all sales over $25 are final/no refunds.
If any candle is defective in any way Kayloma will gladly exchange it for the exact same product.
No changes/substitutions permitted. (Defective doesn't mean you don't like the fragrance that you choose.
This also includes custom coloring if you do not supply a color swatch for matching.) Shipping will not be refunded.
You, as the customer, are responsible for the cost of returning any products as well as packaging it safely & securely for the trip back to us.
Only candles that have not been lit will be accepted for return. You will be refunded when our package returns back to us, so please make sure it is in the original packaging that you received from us. It is important that the package is in
the orginal box that you received it in. Please ask for a returned item postage sticker when returning.
I would suggest insuring your return to Kayloma. Kayloma is not responsible for lost or misdirected returns.
Shipments
Please remember all sales over $25 are final/no refunds. If any candle is defective in any way Kayloma will gladly exchange it for the exact same product. No changes/substitutions permitted.
(Defective doesn't mean you don't like the fragrance that you choose. Shipping will not be refunded. You, as the customer, are responsible for the cost of returning any products as
well as packaging it safely & securely for the trip back to us. Only candles that have not been lit will be accepted for return.
You will be refunded when our package returns back to us, so please make sure it is in the original packaging that you received from us.
Kayloma is currently processing orders in 3 business days if it is a small order; 12-15 days if it is a large order.
Shipping Charges
You have several shipping options. When you have finished shopping, your cart will give you the option to use UPS or USPS. This will be up to you. We charge only what UPS and USPS charges.
Shipping cost will depend on where you live. If additional shipping charges applied we will notify you prior to shipping the package. A 20% restocking fee will apply for all orders
that are not shipped after notification of additional shipping charges.
Do you ship internationally
We ship to the United States and Canada. Thank You for Shopping Kayloma
We ship UPS and USPS
We ship UPS ground for most orders. UPS Orders are shipped Tuesday-Thursday,
orders received on Thursday will not go out on Tuesday of the next week.
Our Business has picked up since we first started, we have over 1,650 online
customers, repeating customers. So please just have patience with us when
ordering.
Shipping charges and terms are subject to change without notice. Please make sure you always refresh your browser to receive updated information.
Do you ship internationally?
We ship to the United States and Canada. If your shipping does not show up in the cart that does not mean you are not paying shipping. We make adjustments to all shipping.
If you have questions about the shipping if it does not show up in your cart please email us. If we do not hear from you your account will be charged the shipping that is due. | |
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