How long will it take to receive my order?
Kayloma candles, tarts & bath & body products are hand-poured at time of order. We want our customers to receive a freshly poured Triple scented candles and products. We try and mail out ASAP if order is received before 12:00
PM, we will ship the next day if a it is a small order, and is not Friday. All
orders received on Friday will ship Tuesday, unless it is a large order. If payment is
a personal check, it takes (10 working days),then order is shipped after
check has cleared. Our orders usually ship 3-4 business days except for the holiday season. We are very busy filling orders during the Holiday season rush, so we allow at 7-8 business days. Depends on how large your order is. Sometimes our supplies are on backorder.
What is your Return Policy?
We offer a full guarantee on most of our products. If you are not satisfied with your items, please return in original box that your package came in. You pay for the shipping on all returns. Please make sure when you return an item that you pack it securely or a refund/exchange will not be issued. I would suggest insuring your return to Kayloma. Kayloma is not responsible for lost or misdirected returns.
What if UPS or USPS delivers a damaged package?
Do not accept the package. Please contact us ASAP at kaylomacandles@aol.com or call us at 304-727-0770. If you accept the package, and your products are damaged, UPS will want to see the package and all contents. UPS will send an employee out to inspect the package. We will provide you with instructions which usually involves filing a claim with the carrier.
How much is shipping cost?
You have several shipping options. When you have finished shopping, your cart will give you the option to use UPS or USPS. This will be up to you. We charge only what UPS and USPS charges. Shipping cost will depend on where you live. If additional shipping charges will be applied we will notify you prior to shipping the package. A 20% restocking fee will apply for all orders that are not shipped after notification of additional shipping charges.
Do you ship internationally?
We ship to the United States and Canada.
What type of payment do you accept?
Currently we except Visa, MC, and Discover Cards. We do accept checks but the check has to clear the bank. This usually takes 10 days to process. We do accept Bank Debit Cards. We accept money orders. (make check or money to Kayloma Candles)There is a fee of $35.00 for NSF checks.
What if I don't like to order online?
That is OK, just give us a call at 304-727-0770 and we will take your order over the phone. Have your Name, Address, City & State, zip code ready. Also have your credit card information ready. We will also need your phone number, and e-mail address.
What is your privacy policy?
We give our customers 100% complete privacy. No personal information is collected about you in any way. Kayloma Candles will never give or sell your customer contact information. The information on the form when you place an order is used only for that purpose. This is a no spam website.
Do you charge sales tax?
Items shipped within WV are charged a 6% sales tax. All other states are not charged.
Candle Return
Please remember all sales over $25 are final/no refunds
If any candle is defective in any way Kayloma will gladly exchange it for the exact same product. No changes/substitutions permitted. (Defective doesn't mean you don't like the fragrance that you choose. This also includes custom coloring if you do not supply a color swatch for matching.)
Shipping will not be refunded.
You, as the customer, are responsible for the cost of returning any products as well as packaging it safely & securely for the trip back to us.
Only candles that have not been lit will be accepted for return.
You will be refunded when our package returns back to us, so please make sure it is in the original packaging that you received from us.
Pricing and Content Disclaimer
Kayloma Candles.com web site may have some errors or inaccuracies. We do our best not to have this happen. We reserve the right to correct any errors and inaccuracy or change/update any information at anytime with advanced notice. Errors may affect product availability, price, and or descriptions. Kayloma would like to apologize for any inconvenience this may cause. We keep our web site updated often. Some browsers do not refresh with the new descriptions, prices, etc.
About Our Candles & How We Got Started
The oil palm has been grown as a commercial crop in well managed and regulated estates in Malaysia since 1917 long before our Independence in 1957. The palm produces fruits in bunches which are harvested and sent to palm oil mills to undergo sterilization, bunch stripping, oil extraction, oil clarification and purification.
Palm Waxes are made from a 100% Natural Palm Oil Based raw materials. The various blends of PALM WAXES are naturally made/formulated from the many fractions of palm oil and the many fractions of the palm oil based oleochemicals. Some fractions are soft and some are hardened. The selections of the various fractions of palm oil and oleochemicals are made basing on the many requirements of making NATURAL CANDLES. Natural Candles are the first choices for a number of reasons. The number one reason is that The Palm Waxes / Palm Wax Candles are ENVIRONMENTALLY FRIENDLY. That is a big reason to burn them.
A little about how we got started making our own candles. My husband and myself moved on 60 acres so I needed a hobby. I checked into making candles, tested candle waxes, paraffin wax, soy wax, soy and paraffin wax, enchanted candle wax, just about all the candle waxes on the market. Boy what a mess that was, and the fragrance oil and jar candles that went into the trash, I could just see money going into the trash can. And to be honest my very first candle I made was with palm wax. But there was a big draw back to using palm wax. You use 3 ounces of fragrance oil. The expense in making your candle is a lot more, but worth the extra.It is absolutely beautiful when you are finished with your product. It is a hard wax, which I prefer then and now. I made my first palm wax candle in a jar. My friends, family, and colleagues went crazy over the scent fragrance throw and the unique, very elegant design of the candles. The company I bought my wax from wanted to know how I got the wax to do well in a jar, they tried and there candles did not look like ours. Plus they didn't continue to make the palm wax in a jar because it was to expensive to make..Three ounces of oil is a lot of oil considering that paraffin wax, soy wax can not take very much oil. Most of the candles today that are bought from high dollar stores and online stores use only 1/2 to and ounce of fragrance oil. We tried all soy candles, but actually I can't stand the smell of soy wax, has an odor about it.
A company that manufacturers candles can use soy wax and say that it is environmentally friendly and does not cause reactions in people with asthma or other respiratory and allergy related conditions is not always true. A candle only needs to be 25% soy wax to be considered a soy wax candle. Most companies use paraffin and soy together to cut their cost in making the candles. You have to use additives to your product if you make candles with all soy candles, which we can't add any additives to our wax due to the fact that it will change the unique design in our product. Which that is one of the reasons that our customers love our candles, plus the big factor is that they are clean burning, no soot (if you burn your candle correctly) all natural, no additives, and environmentally friendly and on top of that they are triple scented.So you get a beautiful candle product, and with a fantastic scent throw.
So I tried many waxes, tried to sell in my store but they love the all natural palm wax.
ENVIRONMENTALLY FRIENDLY | 
